16 Family rights The complaints concerning family rights violations, as in previous years, were most often solved without opening a file, the petitioners seeking legal advice regarding: obtaining child support or the indexation of the child support; the legal provisions regarding adoption; the obligation of the relatives to take care of the person admitted to a private residential home; the right to paid leave and compensation for the care of the sick or disabled child; delays in the resolution of applications for obtaining social housing and measures to prevent and combat social marginalization. Petitions regarding the right of families to a guaranteed minimum income, as a form of social assistance, were also addressed, according to Law no. 416/2001. In order to support the citizens, the People's Advocate Institution has provided guidance both regarding the legal provisions, as well as regarding the procedure for opening a file for obtaining this income from the social assistance services of the city halls in their localities. File no. 15670/2019 The petitioner complained that his request registered at the General Directorate of Social Assistance and Child Protection Sector 1 was not solved, by which he requested to be remedied the malfunction of the sanitary installation in the social dwelling where he resides with his whole family. Following the steps taken, the authority informed us that the petitioner's complaint was resolved favorably. File no. 21778/2019 The complainant informed the People's Advocate Institution about her housing situation, complaining that she is a single mother, suffering from various conditions, who has halved her work capacity and has a minor in care as well, known with various medical conditions. The petitioner informed us that she has been on the list of persons representing a social case for the last 10 years, needing social housing, her situation being known for several years by the Caracal City Hall. She also mentioned that her income often does not allow her to provide even the family's daily food, much less to pay a rent at the price set by the real estate market. Caracal City Hall has tried to support the complainant, by granting her, in recent years, various forms of social assistance, such as emergency aid for special situations, in order to pay the rent (2017 and 2018), meals, care and social assistance within the "Cristina" Day Center, for the minor daughter, which the complainant refused and allowance for the support of the family, which was suspended (starting with April 1st,2019) because the complainant didn’t present herself in order to update file, until August 30, 2019. Regarding the social housing, in 2019 the complainant accumulated 52 points, placing her at position 12. The People's Advocate Institution directed the complainant to take the necessary steps to obtain the forms for the social assistance available to her until she will be assigned a social dwelling. Pensioners' rights In the 461 complaints received regarding the rights of the pensioners, the complainants requested information and explanations about the legal conditions for granting the pensions, their calculation, the legislation in the field of social insurance and how the pension houses understand to put into practice this legislation. Regarding the issues of legislative nature, we note an increase of the criticism of the insured and the pensioners towards the regulations in force. Among the legislative issues complained of, we mention: - the minimum contribution period, because the contribution years are not taken into account if they are less than the minimum contribution period of 15 years; - Law no. 215/2019, because it refers only to the people who worked under special working conditions, not to those who worked in the second working group before 2001; PEOPLE’S ADVOCATE ANNUAL REPORT 2019