42 difficult to observe); ● regarding the social assistance: the beneficiaries were not evaluated and reassessed (at the Tâncăbești Recovery and Rehabilitation Center, Ilfov county there weren’t prepared personalized plans for each beneficiary, documents that had to be completed by the members of the multidisciplinary team and coordinated, monitored and evaluated by the case manager, at a maximum of 6 months; the individualized care and assistance plans had a summary content and did not detail the types of services and activities to be provided to the beneficiary for the period up to the next review; also, they were not signed by beneficiaries or legal representatives; the social assistance tasks were delegated to the psychologist employed by the Center, who did not have a social worker employed); ● there was no intimate room for the beneficiaries; ● the beneficiaries with locomotor disability were housed upstairs, and the center was not equipped with an elevator (at Ciocănești Care and Assistance Center, most of the beneficiaries housed upstairs declared to the visiting team that they had not been out for a long time); ● the spaces of the center were not adapted for people with disabilities; ● there were no measures to prevent physical conflicts between beneficiaries or alcohol abuse (at the Ciocănești Care and Assistance Center, two cases were found in which the beneficiaries were involved in verbal and physical conflicts which resulted in injuries and bleeding at face level); ► Following the visits, 749 recommendations were issued to the management of the places visited and the hierarchically superior authorities, through the visit reports. ►Examples of recommendations implemented successfully • In the matter of monitoring the rights of children in residential centers, we note the visit to the Placement Center Association "Casa Speranței" Câmpina, during which it was found that 16 children under protection measure (out of 28 beneficiaries) were studying in Italy (15 children ) and France (a child). Due to the unclear information regarding the period of stay for study in Italy and France, the vacation period, the health status, the school progress and the coverage of the personal, social, cultural needs, following the visit, the People's Advocate made recommendations to both the representatives of the visited unit, as well as D.G.A.S.P.C. Prahova regarding the verification of the situation of the minors who went to study abroad. Also, the National Authority for Child Protection and Adoption (A.N.P.D.C.A.) was notified, which took a control action, both at the headquarters of the Association and at D.G.A.S.P.C. Prahova. At the same time, A.N.P.D.C.A. considered it appropriate to request also the National Agency for Social Payments and Inspection (A.N.P.I.S.), to carry out checks on how the amounts allocated by the Romanian state, in the form of placement allowances, are used for the raising and care of the institutionalized children in the Association "Casa Speranței". The People's Advocate Institution also notified the Ministry of Labor and Social Justice (M.M.J.S.) about the situation identified during the visit, and the M.M.J.S. submitted this request for settlement to A.N.P.I.S., which carried out an unannounced check on the two entities, and ordered measures to remedy the negative aspects found. Concerning the recommendation of the People's Advocate regarding the permanent monitoring of the situation of the minors by maintaining contact with the social assistance services within the local authorities from where the children live abroad, as well as with the families of the volunteers where the minors stay, in order to respect and guarantee the rights of the child, with the occasion of the monitoring activity after the visit, the NPM found that this recommendation was implemented, in the sense that the president of the "Casa Speranței" Campina Association, personally monitors the situation of these minors, who are studying abroad, through regular visits to these countries, unannounced visits to the volunteer families in whose care these children are, but also to the schools attended by minors, upon returning to the country, preparing a report on the social and educational situation of these children, a PEOPLE’S ADVOCATE ANNUAL REPORT 2019