12 with the legislation in force, so that the appropriate environment for the good learning and development of this category of students is ensured. The People's Advocate Institution has proceeded ex officio regarding the issues reported in the media, according to which almost 100 people from Alexandria, Teleorman County, living on the edge of poverty, many of them from social aid, are to be relocated to the outskirts of the city, in containers. Ten other families are at risk of remaining homeless. The Alexandria City Hall argued that it wants to relocate them because the buildings have a high degree of seismic risk, and will be demolished. As to the situation presented, following the actions taken by the People's Advocate Institution, the Decision of the Local Council was issued regarding the granting of monthly aids from the local budget in order to pay the water supply and sewerage service for the families and persons who benefit from module type housing, located in the indicated perimeter. Also, the rental contracts were issued in order to establish the residence at the new address, to be able to conclude contracts with the water supply and garbage removal services. Of the total of 65 contract holders, 62 took their rental contracts, the other 3 did not respond to the notifications because they were not in the locality. At the same time, starting with 10.10.2019, as a result of the signing of the bailment agreement between the Municipality of Alexandria and SC CEZ Romania SA, the documentation for the conclusion of the electricity supply contract has been made available. People are relocated to modular homes for a period of 5 years, and during this time, the City Hall will take steps to build new homes, depending on the budget allocations. The People's Advocate Institution proceeded ex-officio in relation to a news article published in the media about the harsh and insulting language used by an employee of the 112 Emergency Service towards a Roma woman who had called the emergency number to report acts of violence against her. At the same time, the press reported on the non-involvement of the police in the abovementioned case. Regarding the situation presented, following the steps taken, the Zalău County Police Inspectorate announced that investigations are being carried out, under the coordination of the prosecutor of the Prosecutor's Office attached to the Zalău Court, for the crimes of assault and battery and disturbance of public order, as a result of a complaint filed by the person concerned. Also, it was ordered the disciplinary investigation of the personnel who was on duty on April 25, 2019, to establish if a call was redirected from the STS referring to the above mentioned case, as well as the existence / non-existence of any disciplinary or criminal misconduct, to be taken measures accordingly. The Special Telecommunications Service communicated to us the measures prepared to prevent such situations, analyzed and included this case in the training of all operators in the Unique Centers for Emergency Calls 112. Health and safety The People's Advocate Institution proceeded ex officio regarding the information presented by the media, regarding the lack of anti-snake venom serum in hospitals throughout the country. As a result of the measures taken, the Ministry of Health informed us that by July 11, 2019 a number of 14 urgent cases have been reported and 47 orders have been delivered. All patients who presented themselves to the specialized compartments of the health units received anti-snake venom treatment. In areas where the incidence of such events is higher, were identified problems in the supply with anti-snake venom, meaning that the hospitals did not have any ampoules of this product in stock. According to the company producing the antisnake venom serum, the hospitals do not order the product until the moment of a serious and urgent case, the company having to deliver in less than 48 hours 2 or 3 doses, by two or three emergency transports, in remote areas. As there still were hospitals without anti-snake venom PEOPLE’S ADVOCATE ANNUAL REPORT 2019