51 CHAPTER VII. THE ACTIVITY OF THE TERRITORIAL OFFICES OF THE PEOPLE'S ADVOCATE INSTITUTION At the level of 2019, the activity of the territorial offices was materialized in: solving a number of 3354 complaints, 809 ex officio notifications, carrying out 288 investigations, granting 7081 hearings, answering 4652 telephone calls through the dispatch service, formulating 120 recommendations and 1032 awareness raising / collaboration activities with other authorities, as follows: ● Alba-Iulia Territorial Office: resolved 182 complaints, granted 371 hearings, registered 191 telephone calls through the dispatched service, carried out 16 awareness raising / collaboration activities with other authorities, was notified ex officio in 12 cases, carried out 7 investigations and made 2 recommendations. In the first half of 2019, the collaboration with the County House of Pensions Alba was good, meaning that it responded in legal time to the steps taken by the Alba-Iulia Territorial Office. Subsequently, for a number of 14 files, evasive and inconclusive responses were received. In view of the legal deadline for solving the applications, it was appreciated that their solution was unreasonably delayed, which is why, was notified the hierarchically superior authority, the National House of Public Pensions. Following the steps taken, all 14 files were promptly resolved by the County House of Pensions Alba, in a favorable way. Except the abovementioned case, in the activity of solving the complaints there were no difficulties or reluctance from the authorities, who were open to collaboration. The People's Advocate was notified ex officio regarding the possible violation of some fundamental rights in the psychiatric hospitals in Romania, and the representatives of the Alba-Iulia Territorial Office and of the Alba Zonal Center conducted an investigation at the Psychiatric Hospital, “Dr. Gheorghe Preda” from Sibiu. Following the investigation, the People's Advocate issued Recommendation no. 122/2019, addressed to the director of the Psychiatric Hospital ,, Dr. Gheorghe Preda” Sibiu, for: arranging the necessary measures to fill the 92 vacant positions; implementation of measures to increase the supervision of patients identified as unpredictable and to secure all possible ways to leave the hospital premises; vocational training of medical personnel through special training courses; equipping the rooms with a technical alert system for medical personnel and assessing the risk of falling of the beneficiaries; removing a bed from the isolation room; repair and sanitize the rooms, halls, toilets and the replacement of the furniture in the rooms of Section IV and the decoration and beautification of the rooms of the Children Psychiatry Section; appropriate supervision and involvement in recovery and rehabilitation activities of chronic patients in Section VI; implementation of measures to prevent risky behaviors so as to reduce the high number of cases of application of the containment measure and the frequency of containment applied to the same patient. Following the recommendation, the Psychiatric Hospital ,, Dr. Gheorghe Preda” Sibiu communicated the following: out of the 92 vacancies remained 89 vacancies or temporary vacancies; the possible ways of unauthorized leaving of the hospital were identified and security measures were taken to prevent that; training courses for nurses are in progress; In 2020, the Psychiatry Section IV will undergo capital repairs, financed from European funds; a partnership with the "Ilie Micu" Popular School of Arts and Crafts from Sibiu will be initiated; in order to increase the recovery and rehabilitation activities of the patients in the PEOPLE’S ADVOCATE ANNUAL REPORT 2019