61 The People's Advocate carried out an investigation at the Constanta County House of Pensions. As a result of the identified problems, was issued Recommendation no. 60/2019. Constanța County House of Pensions communicated the following: - at the level of the County House of Pensions, a computer application has been implemented that manages the civil judgments issued by the court, as well as the formulation of reports by the specialized compartment, and the enforcement of the civil sentences; - all efforts are made to improve the waiting times, the average duration of the requests was considerably reduced, strictly respecting the legal term of settlement; - following the analysis of the human resource available to the institution, compared to the workload, the additional allocation of a civil servant was ordered, who will have the task of analyzing the applications and solving them by formulating the answers. File no. 175/2019 Constanta Territorial Office proceeded ex officio following the article “A house was engulfed in flames because of some children who played with fire”. In order to clarify the news published in the media, steps have been taken to the General Directorate of Social Assistance and Child Protection Tulcea, the Public Social Assistance Service within the Tulcea City Hall and the "Delta" Emergency Situations Inspectorate of Tulcea County, requesting information regarding: - the identity and age of the minors, their health status, how much are they being cared of; - the identity of the legal representatives of the minors, their involvement in the daily activities of the minors; even if they are registered at the social services; - the causes and circumstances that led to the occurrence of the event; Analyzing the responses received, as well as the actions taken by the authorities notified, it was found that D.G.A.S.P.C. Tulcea did not take any measures or steps in the case reported in the press. As such, the People's Advocate issued Recommendation no. 49/2019. The General Directorate of Social Assistance and Child Protection Tulcea informed us of all the measures taken, as follows: - In the structure of the institution, operates the Service for prevention and intervention in special situations, evaluation of minors and criminal deeds, which, according to the law, processes all notifications and own initiative proceedings. At the institution level, the annual average of these notifications is 400 cases of abuse, neglect, abandonment and other specific situations; - through protocols and working procedures established with the police structures and hospitals in Tulcea county, D.G.A.S.P.C. Tulcea, responds promptly when the intervention of the specialized services is requested. More attention has been paid at the level of the service to the notifications in which they must carry out actions regarding the identification of the minors and the verifications needed; - at the level of the D.G.A.S.P.C. Tulcea operates the Local Intersectoral Team - EIL, a structure made up of representatives of: D.G.A.S.P.C. Tulcea, Tulcea Police Inspectorate, Tulcea Gendarmerie, Tulcea School Inspectorate, Territorial Labor Inspectorate and interested non-governmental organizations. The EIL provides direct communication between the institutions it represents and carries out actions of common interest to the community, schools, child protection services. The director proposes EIL to co-opt in their structure a representative of the Emergency Situations Inspectorate of Tulcea County. With their support, both D.G.A.S.P.C. Tulcea, as well as the EIL, will promote information campaigns on the risks children are exposed to when playing with fire sources and the consequences of fires. PEOPLE’S ADVOCATE ANNUAL REPORT 2019