15 CHAPTER II THE DEPARTMENT FOR THE RIGHTS OF YOUTH, FAMILY, PENSIONERS, PEOPLE WITH DISABILITIES In 2019, 692 complaints were distributed to the department for the rights of youth, family, pensioners, people with disabilities. Out of this total were opened 102 files, the other 590 complaints being solved without opening the file. According to the specializations of this field of activity, the 692 petitions were structured as follows: 1. The rights of young people and family: 38 complaints 2. The rights of pensioners: 461 complaints 3. The rights of persons with disabilities: 193 complaints The rights of young people Similar to previous years, in 2019, a number of 38 complaints were registered at the People's Advocate Institution, in which violations of the rights of young people and family could be identified. Out of the total number of complaints, 11 were assigned to the Department for the rights of youth, family, pensioners, people with disabilities, to be analyzed in relation to the protection of the rights of young people and 27 complaints concerned the defense of family rights. In the 11 complaints regarding the rights of young people, were pointed out, in particular, issues related to the non-granting of social housing and other forms of aid from the state or local authorities, the child support and the survivor's pension, the regime of the property acquired during the marriage or the right to inheritance. In most cases, the complaints concerned the possible violation of the rights regulated by the Dwelling Law no. 114/1996, republished, with the subsequent modifications and completions and by Law no. 416/2001 regarding the minimum guaranteed income, with subsequent amendments and completions. A recurring problem is that of the young people who left the placement centers after reaching the age of 18 and had difficulties in the process of social reintegration. We have also received complaints regarding the right of families to a guaranteed minimum income, as a form of social assistance, according to Law no. 416/2001. File no. 21778/2019 The complainant was not paid the rights she was entitled to through the state allowance, during the period when she benefited from the social assistance and hosting services within the General Directorate of Social Assistance and Child Protection Sector 2. This was due to a material error made in a court decision by incorrectly transcribing the minor’s name. Due to this material error, the account could not be open at the time of entry into the protection system, and the steps for its rectification were started too late (the minor turned 18 years old) for the Agency for Payments and Social Inspection of the Municipality of Bucharest to transfer appropriate social rights. At the time of writing the report, the file is still open, being issued a recommendation to the director general of the General Directorate of Social Assistance and Child Protection Sector 2, in order to take the steps to clarify the circumstances that led to this situation and to take an appropriate measure to solve the case. File no. 17065/2019 The complainant, a young man with a disability, notified the People's Advocate about the delay in the settlement of his applications by the City Hall of Sector 1 Bucharest, in which he requested the allocation of a dwelling from the state housing fund. The complainant was finally granted the points related to persons with disabilities and he may benefit from assistance for rent payment. The public authority has communicated that the entire housing stock available is assigned in strict compliance with the position that each applicant occupies in the list of priorities. PEOPLE’S ADVOCATE ANNUAL REPORT 2019