90 - visit of a delegation of the Complaint Reception Office of Shanghai Municipal Government; - the practical workshop on Monitoring of psychiatric institutions, organized by the Association for the Prevention of Torture, in collaboration with the Department for the prevention of torture in places of detention; - meeting with a team of the Organization for Security and Cooperation in Europe Office for Democratic Institutions and Human Rights (OSCE-ODIHR), which evaluated the electoral process. And in the course of 2019, the People's Advocate Institution continued to collaborate with universities throughout the country, by conducting student internships both at the headquarters and at the territorial offices - 173 students. ** In order to make the activity more efficient and to strengthen the relations with the public authorities willing to collaborate with the People's Advocate institution, collaboration protocols have been concluded: Protocol between the Documentation Center for Jurists and Legal Assistance for Citizens of Partner 1 – West University of Timisoara of the Project "Legal counseling services for victims of abuses or irregularities in the administration and justice" and the People's Advocate Institution, concluded on April 3, 2019 and Protocol between the Romanian Association for Transparency and the People's Advocate Institution, concluded on October 24, 2019. 3.4. Communication and relations of the People's Advocate Institution with the media In 2019, especially in the second part of the year, the image and media relations component of the institution underwent a major transformation. Beyond the fact that the People's Advocate remained receptive to the signals released by the media regarding possible violations of the rights and freedoms of citizens by public authorities or institutions, a new approach was initiated within the institution, by organizing regular press conferences, held both by the Ombudsperson and her deputies, as well as by counsellors or experts, direct participants in the investigations and other actions undertaken by the institution. The objectives that are maintained for 2020 are: initiating a constant collaboration with the public radio station at central level; to draw up, like other Ombudsman institutions, a list of public institutions and authorities that have not implemented or delayed the implementation of the recommendations of the People's Advocate; start of collective hearings (meetings with citizens); carrying out information campaigns, in the high school and university environment, on the duties of the People's Advocate and on the issues related to the defense of human rights and fundamental freedoms. ** The Ombudsperson and her deputies participated in 99 radio-TV programs, 145 articles were published in the central and local press, were issued 184 press releases and 5 press conferences were organized: - August 28, 2019, occasioned by the presentation of the new Ombudsperson; - October 2, 2019, during which were presented, among others, the results of the investigations regarding the Caracal case and those regarding the increase of traffic safety; - October 18, 2019, presentation of the Special Report on the situation of human rights in the psychiatric hospitals in Romania; PEOPLE’S ADVOCATE ANNUAL REPORT 2019