Ex-post control VA.TRIUM, all citizens can obtain high quality and interesting information about the development and meaning of human rights and the work of the Austrian Ombudsman Board as an institution providing judicial protection. Awareness of human rights, democracy and the responsibilities of an institution providing judicial protection should be strengthened, especially in young people. In this way, the Austrian Ombudsman Board fulfils its statutory obligation to cooperate with educational facilities and to inform the public about its activities. Practical examples illustrate in a lively and educationally descriptive manner what it means to have rights and to be able to legitimately and effectively insist that they be complied with. 1.3.3 Website redesign The website of the AOB is an important source of information. Current notifications and numerous service offerings, such as the online complaint form, make the website attractive for an ever larger user group. In 2014, the complaint form was downloaded 2,024 times. The website was accessed around 104,000 times. Website re-launch The website relaunch in 2014 enhanced this online service. The goal of the new website was to communicate in a more citizen-friendly way and to inform the population even better than before about the responsibilities of the AOB. In order to make this goal possible, the AOB began a digital transformation process within the institution itself. For this purpose, a dedicated digital team was established whose job it is to ensure a target group-appropriate and user-friendly Internet presence. The new website also focuses on the people who turn to the AOB with their complaints. It provides comprehensive and easily understandable information about the requirements and conditions of a complaint. It is possible to access the online complaint form with just a click. The website is also a platform for human rights topics, for example, the development of the National Action Plan for Human Rights. For anyone who is interested, there is also an extensive pool of topics with new information about the various areas that the AOB investigates. Additional areas are being added to the website, for example, a more detailed explanation of the National Preventive Mechanism, an “easier reading project” and a relaunch of the IOI website. 1.3.4 Events As a functioning and modern parliamentary ombudsman institution that feels committed to citizens, Parliament and the public in equal measure, the AOB is motivated to cultivate and maintain contact to public authorities 36