Ex-post control Office of the Land Government, public services and compensation law for regional and municipal employees 52 1.68 Trade and industry, energy 49 1.58 Nature conservation and environmental protection, waste management 48 1.55 Agriculture and forestry, hunting and fishing laws 43 1.39 Transport and traffic on regional and municipal roads 35 1.13 Science, research and arts 2 0.06 3,095 100 TOTAL 1.1.3 Resolved complaints relative to federal and regional administration Determination of maladministration in 17% of the cases Of the investigative proceedings initiated in 2014, a total of 8,895 as well as 1,703 from previous years were concluded. In the reporting year, a total of 10,598 investigated cases were resolved. Compared to the previous year, this is an increase of 15%. In 1,814 cases, maladministration on the part of the authorities was determined. This means that 17% of all of the resolved complaints were justified. One investigative proceeding resulted in a joint determination of maladministration by the entire Board with a recommendation being issued. The members of the AOB did not see any reason for any criticism in the case of 4,564 complaints. The AOB informed the persons affected within an average of 45 days regarding the result of the investigation. 93 ex-officio investigations Under the Austrian Federal Constitution, the AOB can initiate investigative proceedings ex-officio if it has concrete suspicions regarding maladministration. As was the case in the previous years, the members of the AOB made use of this right, initiating 93 ex-officio investigative proceedings (2013: 61). case files of other years 2014 maladministration on the part of the authorities 392 1,422 no maladministration found 950 3,626 complaints outside the AOB mandate 361 3,847 1,703 8,895 TOTAL in 2014 a total of 10,546 case files were created / concluded case files in 2014 reached 84.3% 32