74 ANNUAL REPORT 2010 WHAT DID THE CASES CONCERN? The distribution by main topic – i.e. the main focus of the Ombudsman’s reaction in the case – of the 4,853 cases concluded in 2010 was as follows for substantively investigated cases (875 cases in total) and for rejected cases (3,978 cases in total): Figure 1 Substantively investigated cases in 2010 by main topic (875 cases in total) Decisions (73.0%) Actual administrative activity in relation to individual citizens (3.5%) Case processing (8.8%) General issues (9.6%) Case processing time (5.1%) Cases rejected in 2010 by main topic (3,978 cases in total) Decisions (43.3%) Actual administrative activity (3.1%) Case processing (15.0%) General issues (8.1%) Case processing time (19.7%) Miscellaneous (10.8%) By way of comparison, the distribution by main topic was as follows for substantively investigated cases which gave rise to criticism/recommendation (137 cases): Figure 2 Cases in 2010 resulting in criticism/ recommendation by main topic (137 cases in total) Decisions (38.0%) Actual administrative activity in relation to individual citizens (1.4%) Case processing (21.2%) General issues (19.7%) Case processing time (19.7%)