18 ANNUAL REPORT 2010 The Ombudsman has established targets for the desired case processing times for complaint cases, partly for rejected cases and partly for substantively ­investigated cases. The target is that 90 per cent of rejected complaint cases should be concluded within two months. Of the complaint cases which are substantively investigated, 75 per cent should be concluded within six months and 90 per cent must be concluded within 12 months. This target was not entirely met in every respect in 2010: 86.2 per cent of rejected complaint cases were concluded within two months (calculated as 60 days) – the target was 90 per cent. By contrast, 76.3 per cent of the substantively ­investigated complaint cases were concluded within six months (calculated as 182 days) – the target of 75 per cent was therefore met. 89.6 per cent of the substantively ­investigated complaint cases were concluded within 12 months, as against a target of 90 per cent. The Ombudsman’s targets for processing times for complaint cases Rejected cases concluded within 2 months 86.2% Substantively investigated cases concluded within 6 months 76.3% Substantively investigated cases concluded within 12 months 89.6% 90.0% 75.0% 90.0% Target Result Target Result Target Result As at 1 June 2011, 178 cases had not been concluded within five months of ­being opened. 120 of them were awaiting the Ombudsman’s procedure. In one complaint case, the Ombudsman declared himself disqualified. The Legal Affairs Committee assigned this case to Mr Hans Würtzen, High Court Judge. Neither the Landsting of Greenland nor the Faroese Lagting asked the Ombudsman to act as ad hoc Ombudsman in any cases in 2010. A total of 28,346 documents (letters to and from the office etc.) were registered in the calendar year 2010. The corresponding figure for 2009 was 24,781 documents. On 1 May 2011, the institution was organised as follows: