17 fourth group examinees provision of health care to persons in the institution (health-care group). With the aim of increasing the efficiency of relevant data collection in the course of one visit, all team members are provided with the working material in advance (questionnaires, structure and the model parts of the report), which serve them as a guiding tool. NPM teams conducting visits to the institutions where persons deprived of their liberty are placed are multidisciplinary teams, and as a rule, those teams are formed of experienced lawyers, psychiatrists, forensic medical examiners and psychologists. Regular visits are as a rule conducted in line with the stages set in advance. The first stage consists of interviews with the management team of the institution, the second is joint tour of the facility. The third stage, representatives of the thematic groups of the NPM team (legal, treatment and health-care group) conduct interviews with heads of the relevant services and examine documentation. In the fourth stage, they conduct interviews with persons deprived of their liberty, and in the fifth stage, after a brief meeting with the thematic groups, they conduct closing interview with the management team of the institution where they share their preliminary impressions concerning the visits and observed conditions. Complying with already set stages is not mandatory, it depends on the type of visit and other circumstances. The common practice is to omit certain stages in other types of visits. For the purpose of more efficient and systematic work, questionnaires that team members use, i.e. fill in the course of any visit are composed, as well as compendiums of excerpts from all relevant regulations and standards in certain spheres of their work. In line with the working methodology, reports are as a rule composed in accordance with the structure set in advance. However, depending upon the type of visit and data to be collected in the course of that specific visit, the structure of the report set in advance may be, upon the proposal made by a team members, changed and adapted to the character of such visit. In the reports on the conducted visits to the institutions where persons deprived of their liberty are placed, NPM determines omissions and issues recommendations to rectify all defects that might cause or cause torture or ill-treatment. When a deficiency is determined, i.e., irregularity in the work, along with the issued recommendation, relevant pieces of legislation and standard to harmonize the current conditions, i.e. actions are stated. All reports are sent to the visited institution and to the competent ministry, that, as a rule, are given the time limit to express their opinion about their compliance with the issued recommendations, with an invitation for a dialogue so as to review the implementation of the recommendations. The NPM Methodology envisages initiation of a dialogue with the visited institution and the competent ministry for the purpose of the implementation of issued recommendations. The objective of the dialogue with the visited institutions and competent ministries is to observe the conditions within the visited institution and the system as a whole, primarily with the view to find the best possible way to implement the recommendations the NPM issued after the conducted visit. With a view to strike the balance between the confidentiality and transparency of the work, NPM report on the carried out visit to an institution, where all personal data are redacted, are published when the competent authorities express their opinion in relation with the recommendations presented within the report. All reports and answers of the competent authorities thereto are published on the web page of the Protector of the Citizens and sub-web page of the NPM.

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