When healthy and human care cannot be provided, beneficiaries must be transferred to other centres. Supervision authorities are called to act quickly. ♦ the Croatian NPM issued recommendations pursuant to the visits: ● for the Ministry of Social Policy and Youth, to increase the number of counselling and assistance and home assistance services for elderly people; ● for the Croatian Government to introduce financial support from the state for old persons with no pension or other income. ► in the context of the difficulties met in the performance of visits by NPM teams, we mention that, in 2017, the People’s Advocate Institution took note of the situation presented in the media regarding the migrant inflow and decided to perform a spot visit to the Regional Centre of Procedures and Accommodation for Asylum Applicants of Timisoara. Pursuant to this visit, a Visit Report was drawn up stipulating that the centre did not employ a psychologist, so that psychological assistance was provided by a psychologist registered with the College of Psychologists, employee of a non-governmental organization, who was not present on the date of the visit. Since only statistical data regarding psychological activity was obtained within the visit, the People’s Advocate Institution recommended to regulate the situation and provide the requested information on psychological assistance (psychological assessments, identification of psychological needs, identification of vulnerable persons, psychological intervention plans, performed psychological counselling). Regarding this recommendation, the General Inspectorate for Immigration informed that: “considering the confidentiality of the requested documents, the representative of the non-governmental organization informed that they are willing to provide the above-mentioned documents based on a direct request from the psychologist of the People’s Advocate Institution”. Regarding this answer, the People’s Advocate Institution - the Field regarding prevention of torture again asked the General Inspectorate for Immigration to review the situation and to take legal action for regulation, i.e. during the visits, the 40