The supervisory authority contacted by the NPM confirmed these findings and reported that it had issued instructions to rectify shortcomings and make improvements.  Mass accommodation is unsuitable for unaccompanied minor refugees and asylum seekers.  The process of taking custody of all unaccompanied minor refugees at federal support facilities and transferring them to Land accommodation which fulfils the reception conditions under the Basic Provision Agreement must not be delayed.  Follow-up care for young adults to ensure success in training courses is needed once the unaccompanied minor refugee has turned 18. 2.3.3. Positive observations The working group Arbeitskreis NOAH at the Association for Social Pedagogy and Adolescent Therapy (Verein für Sozialpädagogik und Jugendtherapie) has developed a concept for handling delinquent behaviour patterns among juveniles (fraternising with criminals, lack of self-control, truancy, use of drugs or alcohol). At a shared accommodation in Lower Austria, a wide range of pedagogical interventions and activities geared towards providing support for adolescents with delinquent behaviour patterns are aimed at keeping them from becoming further entrenched in criminality or embarking on criminality. Young people who have already been in prison will be offered a reliable ongoing support system which provides a space in which they can successfully structure their lives in a responsible manner, achieve success in school and training and reach goals through participation. Commission 6 was very impressed by this. Concept for delinquent juveniles Commission 1 observed a best practice example at one facility in Tyrol. Children regularly receive biographical letters from their primary carers containing reports on changes in their families of origin, with exchanges of information about home visits. These letters contain information about the outlook for the future and feedback on development and progress achieved by the minors in care. This creates a sense of security and a feeling of self-efficacy. Best practice In assisted living, Commission 1 noted that one facility was doing outstanding work in handling crises thanks to its pedagogical concept, which is very well founded in terms of social science methodology and is fitted to individual needs. The pedagogical measures are tailormade, de-escalating and inclusive. Positive example in assisted living 71