STATISTICS OF PROCEEDINGS • inspection of open institutions – institutions where individuals are staying voluntarily (schools, children’s homes); • inspection of administrative authorities – national or local government agencies, in respect of which compliance with good administrative practice is verified. During the reporting year, the Chancellor made 42 inspection visits, of which 27 were to closed institutions, 6 to open institutions, and 9 to administrative authorities. There were 13 extraordinary inspection visits, all of them to scrutinise closed institutions. The number of inspection visits to supervise OPCAT institutions increased slightly in comparison to 2009, while the number of visits to open institutions dropped significantly. Table 6. Inspection visits conducted by the Chancellor of Justice 2007 2008 2009 2010 inspection visits to closed institutions (OPCAT) 18 19 25 27 inspection visits to open institutions 5 10 17 6 inspection visits to administrative authorities 5 4 7 9 total inspection visits 28 33 49 42 of which, extraordinary inspection visits 6 8 4 13 8. Reception of individuals In 2010, 177 individuals came to a reception in the Office of the Chancellor of Justice, which is about ten people fewer than in 2009. Figure 15. Number of persons coming to reception with the Chancellor in 1994–2010 As year by year the number of people registering for a reception with the Chancellor of Justice has declined, there is no need for organising receptions in regions, and the problems of individuals are increasingly frequently resolved by telephone. In 2010, the largest number of people coming to a reception were from Tallinn and Harju County (144 and 15 persons respectively). In addition to regular reception of individuals the Chancellor also arranged a reception in Narva City Administration during an inspection visit to Ida-Viru County. Nine individuals came to that reception. Questions raised during the receptions most frequently concerned issues relating to pre-trial criminal procedure (17 persons), followed by issues of health law, civil procedural law and law of obligations (15 persons in all cases), other issues of public law (11 persons), enforcement procedure (9 persons), nonprofit associations and foundations law (7 persons) and issues relating to state legal aid social welfare law (6 persons in both cases). 90