Report on the Performance of Activities of the National Preventive Mechanism for 2015 countries. Their analysis shows that availability of preventive healthcare contributes to better health condition of patients, but also contributes to savings when compared to the provision of emergency medical assistance only. Conduct of police officers On average, 400 police officers worked with refugees at points of entry, in the camp and on transfers in 12-hour shifts every day. They had orders not to use force. Despite numerous challenges and pressure, weather conditions, and a large number of people who passed through the territory of the Republic of Croatia, there were no The conduct of police incidents involving the police. In our visits to all key points of officers towards movement, including night-time visits, we did not see any conduct refugees was that would count as human rights violations. The conduct of police professional and officers towards refugees was professional and humane and humane and it was particularly sensitized towards vulnerable groups. Along with the particularly performance of their regular duties, police officers handed out sensitized towards blankets and clothing, helped women and children board and get off vulnerable groups. buses and trains, and they cooperated with volunteers and civil society organizations that still reported about harsh and verbally inappropriate conduct of police officers towards refugees on several occasions, but we have not received confirmation of such conduct. Serious incidents among refugees themselves were not recorded, and the means of coercion were used twice. In one case, pepper spray was used to protect children from pushing and shoving in the crowd, and in the other case, physical force and binding aids to prevent a person from jumping off of a train. Availability of information One of the biggest problems at the very beginning of the refugee crisis related to insufficient and delayed information to refugees and the stakeholders involved, including police officers, representatives of associations and international organizations, volunteers, about the place the refugees were located, the expected duration of stay and the care provided. That is why there was dissatisfaction and frustration, but also minor protests, the making of noise, etc. In the first few days this was particularly visible at the railway station in Tovarnik, because of the lack of interpreters, among other things, and a special problem was that refugees were not informed about the right to request international protection. Although it is impossible to provide all information about all relevant issues, it was still noted that there was significant improvement after the opening of Opatovac Camp. Representatives of civil society organizations and international organizations provided all relevant information in everyday direct contacts with refugees, including how it was possible to submit applications for international protection. However, it was still known to happen that there was no information available about the arrival of a train or bus or about the distribution of clothing. 47