to the occupation they perform are also important. Irrespective of the excellence of staffing standards, these cannot replace the lack of interest or even poor staff performance. We also highlight the NPM warnings regarding multi-bed rooms in which four or more residents are accommodated, and the issue of the functioning of the emergency call system that was noticed several times. On the other hand, we were also pleased to notice numerous examples of good work and good practices by staff that certainly contribute to better living conditions for residents. In individual retirement homes, progress when establishing and keeping records (e.g. about complaints, residents scheduled to visit their doctor) was noticed. Progress was also evident with regard to decorating wards and individual rooms. We particularly emphasise the recommendations given during thematic visits to retirement homes regarding suitable treatment of the elderly in the evening and during the night. The finding from control visits that some of our previous recommendations have not been (fully or partly) realised is also quite concerning, and we again pointed to their compliance. We are concerned about the realisation of recommendations in psychiatric hospitals. When visiting Ormož Psychiatric Hospital in 2018, the NPM gave 24 recommendations. During the control visit in 2019, we discovered that the hospital accepted and realised only five of them, and it accepted all remaining ones, i.e. 19, but has not yet fully realised them, and we thus expect that the hospital will pay special attention to these recommendations and their realisation in the future. At the Intensive Child and Adolescent Psychiatry Unit of Ljubljana University Psychiatric Clinic, we observed with satisfaction that the living conditions for children were good in the institution as we noticed numerous details in the young patients’ rooms which certainly contribute to safer living. Based on our experience and international standards, we also issued several recommendations for the further improvement of conditions in the future. 1.7 CONCLUSION At our visits to residential treatment institutions which provide educational programmes for children and adolescents, we noticed several times that their rules of conduct and the procedures regarding correctional measures when these rules are violated are arranged in different ways. We thus decided to carry out thematic visits in 2019 and particularly examine how these institutions regulate the rules of conduct and which measures they implement in the event of possible violations. The aim was to ascertain in more detail whether individual institutions have adopted internal acts to regulate the rules and measures in place regarding violations, how the procedures are carried out upon violations taking place, how children and adolescents are informed about these rules and measures, and also which violations occur most frequently and how the institutions deal with them. According to the NPM, individual measures usually implemented in all visited institutions (e.g. restriction regarding going home at the weekend, confiscation of mobile phones, compensation for damage) denote in certain circumstances an excessive interference with the rights of children and adolescents living in the institution, and the institutions lack sufficient legal (legislative) basis to adopt 24 THE REPORT OF THE HUMAN RIGHTS OMBUDSMAN OF THE REPUBLIC OF SLOVENIA ON IMPLEMENTING THE TASKS OF THE NPM