Long-term deprivation of liberty means that the minors in the facility do not have a contact person day-to-day, neither is there tutoring nor regulated spaces where educators can make personalised interventions. The competent administrations in Asturias and La Rioja have accepted the conclusions put forward. 83.  The Virgen de Valvanera CMI does not guarantee the right to receive compulsory education. Rather, educational provision to minors is main- Education §275 AR 2014 tained by the good faith and efforts of the educators, some of whom are qualified teachers, since there are no teachers from the education service allocated to the facility nor who travel there to provide compulsory education to detained minors. The Department of Social, Family, Equality and Justice Policy of the Government of La Rioja has argued that the ratio of minors necessary for a teacher to attend the facility has not been reached. 84.  Suggestions were put forward, and have been accepted, after confirming that transfers of minors outside of the centre are not always Civilian transfers §261 AR 2014 carried out by plainclothes law enforcement organisations and in vehicles without official markings (Las Moreras, Marcelo Nessi and Sograndio). 85.  An intervention protocol in relation to distressed young detainees Transfer of distressed inmates should be developed which establishes how to carry out transfers of distressed and/or anxious inmates (Es Pinaret CMI). The Family and Social Services Department of the Government of the Balearic Islands has accepted the conclusion, establishing protocols to that effect. 86. The video surveillance systems in some centres do not meet the NPM criteria that they should cover all communal spaces as well as rooms used for solitary confinement or isolation from the group (Las Moreras and Video surveillance system §477 AR 2010 §258 AR 2014 Virgen de Valvanera). The conclusion has been accepted in both cases, with the installation of video surveillance systems pending. During the follow-up visit to the Sograndio CMI, however, it was verified that cameras had been installed within the rooms used for group separation. This enables the control and permanent monitoring of the wellbeing of inmates during temporary solitary confinement and group separation, and the constant watching over of their security, as well as being able to later monitor how these situations progressed and over what period of time. 87.  Finally, some installations in the facilities visited should be improved, particularly with regard to matters of security. These include intercoms or Installations §283 AR 2014 light/audio call systems within rooms, and the mechanical opening of doors. These conclusions have generally been accepted. In the Es Pinaret CMI some repairs must be carried out and the solitary confinement unit should be completely overhauled (the rooms lack ventilation, there is neither recreation room nor office where security guards or educators can base themselves, and the rooms do not have buzzers). The Administration on the Balearic Islands has accepted the conclusions brought forward, with the necessary refurbishment works being planned. 69