Long-term deprivation of liberty staff. Despite this there were no proceedings by the prison institution to verify the truthfulness of these allegations. This was confirmed by the Management of the facility, which limits itself to sending the injury reports to the judicial authority. A Suggestion was brought forward, and has been accepted, that the SGIP perform a thorough investigation into the Sevilla II CP. In addition, another Suggestion was put forward that this facility puts together a comprehensive action plan for the purposes of reducing the number of incidents and the present level of conflict, and that staff are encouraged to take part in courses covering peaceful conflict resolution, crisis intervention, and verbal and non-verbal techniques for avoiding potential aggressive incidents without having to use methods of restraint. 43.  Furthermore, in visits made during 2015 the NPM has continued to insist on the following which are fundamental guarantees of inmates’ rights: the availability of a legal advisory service during their stay in prison; the extraction and storage of images captured by the video surveillance systems in the event of incidents; providing inmates with the evidence and requests for evidence in disciplinary reports; listening to inmates in an atmosphere which promotes trust; staff training on peaceful conflict resolution. Fundamental guarantees §150-152 AR 2014 44.  The SGIP has accepted the Recommendation to establish a book for registering complaints, reports or judicial proceedings in relation to inappropriate actions or ill treatment by prison staff, for the purposes of the follow-up and supervision of these by CP management, without prejudice to the forwarding of proceedings to Prison Inspection so that they may carry out their own specialised and effective investigation. Record of complaints, reports and legal procedures in relation to ill treatment §153 AR 2014 45.  The NPM continues to insist during its visits on the importance of video surveillance systems in all communal areas and ‘critical’ zones, such as mechanical restraint cells, in order to prevent torture and ill treatment. In the El Dueso CP, it was verified during the review of reports that video surveillance recordings are played back during the processing of disciplinary reports, which is very positive. Video surveillance §150, 162 and 216 AR 2014 Images obtained by the video surveillance system in the Brian I CP (Barcelona) 55