The apprehension and care of persons taken into detention is effected by customs authority personnel who are trained for all types of deployment. Since, however, apprehensions do not take place every week, the appointment of specially-trained staff exclusively for the care of those apprehended would not be practical. Since the apprehension situation and dealing with detainees requires special knowledge and skills, the Federal Agency suggests paying greater attention to this situation within the framework of staff training – for instance by including an additional module on this topic. ble in the respective language. In this respect, an unavoidable delay might occur in practice between apprehension and the information being provided. The need to create an appropriate additional module is said to be in the process of being reviewed. Both the apprehension situation and dealing with inmates is said to already be a part of various further and ongoing training activities, some of which are obligatory. Eight hours of “apprehension” were taught within a nine-week basic training course. Additionally, 12 hours of “basics of successful communication” were taught on an interdisciplinary basis. There was also a separate training course going into more detail on “conflict and stress management”. 2. Berlin customs investigation office in June 2011 The Federal Agency carried out an inspection visit to Berlin customs investigation office on 30 June 2011. It however found on the occasion of its visit that the detention cells of Berlin customs investigation office had not been used for six years. The Federal Agency inspected the detention cells, which were currently being renovated, and found no reason for complaint. The renewed operation of the cells will not take place until the conclusion of the renovation work at the end of the year. Recommendations of the Federal Agency In order to be able to use its highly-limited resources more meaningfully, the Federal Agency requests the Federal Ministry of Finance to provide an up-to-date description of the capacities of the customs investigation and customs offices. This should absolutely also contain information on whether detention cells are currently being used or are to be closed. Reaction of the Federal Ministry of Finance The requested (updated) overview detailing the detention cells which are currently being largely used by the customs administration has been forwarded. A large number of the detention cells originally reported (mostly with the main customs offices) are said to no longer be in use because they are not needed or for building-related reasons. 38