Correctional institutions X It shall be ensured that adolescents in detention are cared for by trained personnel. X All officers deployed in juvenile departments should complete the training course for detention of juvenile offenders as soon as possible. 2.5.8 Evidence of torture, maltreatment, abuse, neglect and degrading treatment 2.5.8.1 Derogatory comments by prison officers - Linc correctional institution On two monitoring visits in summer 2019, the members of the delegation learned of several incidents in which inmates were spoken to and treated by prison officers in a derogatory manner. Unacceptable behaviour The statements by the inmates were made independently of one another and were consistent in terms of content. Upon request, the names of the officers were given to the members of the delegation. The NPM recommended implementing verifiable and documented measures accordingly. The persons involved should be confronted with the accusations and urgently reminded to observe the legal provisions. According to these, prison inmates shall be treated with respect for their sense of honour and dignity. The Federal Ministry of Justice followed this recommendation. One-onone meetings were held with the officers. They also availed of supervision. Furthermore, they were registered for specialised further education programmes in the Correctional Services Academy (Strafvollzugsakademie). Measures by administrative authority X The communication with inmates shall be respectful. X Prison inmates shall be treated with respect for their sense of honour and dignity. 2.5.8.2 Curious rules of conduct - Vienna-Simmering correctional institution The commission observed on their monitoring visit in February 2019 that objectionable rules of conduct had been enforced in one department: Dubious rules of behaviour For example, “all inmates shall show themselves to the officers in a proper manner during the monitoring roll call” and “an inmate who is on the toilet shall briefly open the door and say that they are present”. The commission 124