Coercive acts on 18 June 2020. During the contact meeting in the Zimmergasse family accommodation, a family complained that they had not been informed of the rejection of their application for voluntary exit. They were ready to leave the country and had applied for voluntary exit but had then been arrested by the police and deported, which had caused considerable stress for the family. No information on the refusal of voluntary exit The Federal Ministry of the Interior stated that voluntary exit could not be carried out because the deadline for such cases had been missed. The family had thus been deported. The information about the negative decision on the voluntary exit reached the Association of Human Rights Austria a day after the forced return to Georgia. It was not understandable for the NPM that the decision according to which voluntary exit was not possible was not sent to the family on time. It thus criticised the procedures used by the authorities. X There shall be a clear distinction between legal advice and return advice. The different roles shall be clearly recognisable for those affected. X The relevant health-related information shall be included in an assessment of the capability of a person to fly. To this end, there shall be a flow of information between the authorities accordingly. X Information on the rejection of a voluntary exit should reach those affected before a forced return. 2.8.7 Positive observations As in previous years, many police operations conducted last year were correct and exemplary. 171 Football games At the national league games between SCR Altach and SK Rapid Wien on 9 November 2019 as well as between WSG Swarovski Tirol and SK Sturm Graz on 30 November 2019, the law enforcement officers stayed in the background and used de-escalation tactics even when the fans tried to provoke them at times. The Red Bull Salzburg Europe Champions League games were also held consistently without friction. The commission observed good organisation during admission to the ground and after fulltime at both the game against SSD Napoli and against Liverpool FC. Events Events such as the 100-year anniversary of the national referendum on 9 and 10 October 2020 in Carinthia or the night slalom in Schladming on 28 January 2020 were also executed professionally by the law enforcement officers. Demonstrations The commissions reported positively on the demonstrations, which took place less frequently than in recent years due to the coronavirus. Above all,