Complaint cases | 39 paral-aids. By way of example, a woman with partial paral ysis complained to the Ombudsman because her application for financial support for a disability car had been refused. Transport, communication and roads A substantial proportion of complaints under this heading are about public roads or private commucommunal roads. Examples of situations which give rise to complaints to the Ombudsman are neighbour disputes or dissatisfaction with an order by a municipality to maintain or provide access to a priprivate communal road. Other complaints concern, for instance, public digital self-service solutions, media licence fees or the Radio and Television Board – which became the subject of a great many complaints when it decided to grant a broadcastbroadcasting licence to another channel instead of RadioRadio24syv in 2019. Foreign nationals Although these cases generate much media coverage, they account for only a relatively small proportion of the complaints received by the Ombudsman. A number of complaints under this addi-heading are about long processing times. In addi tion, the Ombudsman receives complaints from foreign nationals who are required to reside at a departure centre and complaints about, among humani-other things, refusals of applications for humani tarian residence permits, family reunification and visas. For instance, a Danish man complained to the Ombudsman because his spouse’s niece had been refused a visa on the grounds that she was from a country whose citizens presented ‘a high risk of illegal immigration’. 23% 21% 23% 9% 5% 3% s or t, c tio om na m nd un ro ica ad s Fo re ign na tio na ls Ta xa tio n en efi ts cia lb 3% 3% So Ch ild re Ins n tit ut ion sf or ad En ult vir s on m en ta nd Pe bu rs ild on ing n fre el ed ma om tt e of rs ( ex inc pr lu es di sio ng n) 2% A Ad u cce m nd ss ini e to st r A p ra c ub tio ce lic n F ss re ile to co s A Pu rd ct bli s et c c. 3% 5% 2% er vic e 9% 9% Tr an sp 6% 9% an ds 6% 21% Selected subject areas of complaints as percentages of all complaints received by the Ombudsman in 2019