CASES | 111 Case No. 19/03388 A man was not happy with the quality of his cheese cutter. ‘It is simply poor quality’, he wrote to the Ombudsman. ‘Hoping it will get handled with the manufacturer.’ One of the Ombudsman’s employees telephoned the man and explained that it is the Ombudsman’s task solely to keep an eye on whether authorities observe applicable laws and rules. It is stipulated in the Ombudsman Act that the Ombudsman cannot consider complaints about private parties – for example associations, private individuals and companies. Case Nos. 18/02512 and 18/04747 An interest organisation complained to the Greenland Ombudsman about a refusal of access to public records from the Greenland Ministry of Fisheries, Hunting and Agriculture. The Greenland Ombudsman was unable to consider the case because she was disqualified. The Inatsisartut, the Parliament of Greenland, therefore forwarded the complaint to the Parliamentary Ombudsman, who investigated the case. The Ombudsman concluded that he could not criticise the Ministry’s refusal of access to the records. The Parliamentary Ombudsman acts as ad hoc ombudsman for the Greenland Ombudsman, the Ombudsman for Inatsisartut. This means that the Parliamentary Ombudsman will consider complaint cases relating to Greenland authorities if the Greenland Ombudsman is disqualified in the cases. Case No. 19/02812 After a break of a few years, a driving instructor wanted to resume the driving instructor business. It required a new driver’s license with the approval that he was entitled to teach – but when the driving instructor showed up at the citizen service centre, he was informed that he could not be approved as motor cycle instructor because the police could not find him in the register. Therefore, he had to train as a driving instructor again in order to be entitled to teach driving a motor cycle. The driving instructor complained to the Ombudsman. The Ombudsman found that the municipality ought to have the opportunity to review the case. Thus, he forwarded the complaint to the municipality. In cooperation with the police, the municipality found the missing registration. Hereafter, the driving instructor was able to have his driver’s license renewed with the relevant approvals. In 2019, a municipality was the authority with prime responsibility in 1,678 of the cases concluded by the Ombudsman.