Published by The Danish Parliamentary Ombudsman Gammeltorv 22 DK-1457 København K Printed by Rosendahls a/s, Copenhagen E-mail: distribution@rosendahls.dk Printed in Denmark 2020 Also available in PDF format on www.ombudsmanden.dk Graphic design Conduce Umano (infographics on pages 9, 10, 39, 128 and 129) Photographers Jasper Carlberg Jakob Dall ISSN 1902-0120