monitoring activities New framework for the Ombudsman’s monitoring visits   What were the outcomes of the monitoring visits? The Ombudsman has various options available for action when a monitoring team become aware of a problem or a possible problem during a monitoring visit. Examples of important steps taken by the Ombudsman in 2013: Verbal recommendations made to institution managements Medicine management: A number of institutions have been recommended to draw up guidelines on how staff are to manage and hand out medicine. Several institutions have also been recommended to arrange for staff to take a course in medicine management. In addition, more specific recommendations have been made with regard to medicine management, for instance to regis­ ter when a staff member hands out headache pills. Forcible measures: A number of institutions have been recommended to draw up guidelines for the use of force. It has also been recommended that institutions ensure that children and young people in care and their custodial parents are informed about the provisions of the executive order on the use of force, including the provisions about the possibilities of complaining and of appealing against decisions. Recommendations to consider a course in the use of forcible measures have also been made. Considerateness: At some institutions, the management has been recom­ mended to remind staff to knock on the door before entering inmates’ cells. Documentation: Some institutions have been recommended to give in­mates copies of their requests for, for instance, an appointment with a social worker. Follow-up visits Interpersonal relations and health: After a visit to ‘Pensionen Lyng’ under the Prison and Probation Service, the Ombudsman assessed that a follow-up visit was required. DIGNITY – the Danish Institute Against Torture participated in the follow-up visit, which concentrated on interpersonal relations and health issues. The case was concluded with recommendations. 79