104 ANNUAL report annual REPORT 2013 CASES CONCLUDED1 15.5% Substantively investigated 49.0% Finally rejected 2013 Total cases 5,236 35.5% Temporarily rejected 16.0% Substantively investigated 47.0% Finally rejected 2012 Total cases 4,297 37.0% Temporarily rejected 20.3% Substantively investigated 41.1% Finally rejected 2011 Total cases 4,922 38.6% Temporarily rejected 1) When the Ombudsman receives a complaint, he may subject it to either a full or a shortened substantive investigation (for more information, see page 112, note 2). Cases opened by the Ombudsman on his own initiative, monitoring cases, etc. are also classified as substantively investigated cases. The Ombudsman may also reject the case, temporarily or finally, either because he is not permitted to investigate the case or because he chooses not to do so (see pages 114-115 for further information).