ANNUAL REPORT OF NPM 2019 _______________________________________________________________________________________ • Install the KPFI system (a complaint box) which makes it possible for the complaints of patients to be addressed by the management in a confidential manner, and only the assigned staff should have access to the complaint box. • Medical staff should not perform security-related tasks (see paragraph 45 of this Report). • KFPI security personnel should be carefully selected and undergo adequate training before undertaking such security-related tasks. On 4 September 2018, the Ministry of Health informed the Ombudsperson that relevant departments within this ministry have started drafting a plan to address the aforementioned recommendations and that the Ombudsperson will be notified of this plan. Through its report with recommendations on the visit to the Psychiatric Clinic96 of the University Clinical Centre of Kosovo, the NPM recommended the following to the authorities: • Appropriate renovations should be made at the Psychiatric Clinic. • The number of genuine psychosocial activities should be increased. • The multi-disciplinary team in the wards of the Psychiatric Clinic should be functionalized. • Uninterrupted medicine supply of the Psychiatric Clinic should be provided. • Guidelines for the prevention of suicide should be compiled. • Adequate training for the personnel should be provided. • The number of personnel should be increased according to assessment and need. • Informed approval for treatment from the patient should be obtained in accordance with the Law on Mental Health. • Patients should be informed of their rights in a written form. • A special register for patients who are subject to isolation measures should be compiled and used. • Psychiatric Departments in other regional hospitals should activate special rooms for the treatment of urgent psychiatric cases. Based on the NPM’s request, on 2 December 2019, HUCSK sent a report on the recommendations sent by the NPM and the progress made in their implementation. However, based on the visits, the NPM noted that there was no significant progress in the implementation of the NPM recommendations in this institution. Moreover, the NPM observed that these institutions faced a shortage of medicines. The NPM, during the reporting period, did not receive complaints from patients in these institutions regarding human treatment and non-compliance with other fundamental rights. 96 Report with recommendations of NMP on the visit to the Psychiatric Clinic of the University Clinical Centre of Kosovo, published on October 26, 2018. For more information, see: https://www.oik-rks.org/en/2018/10/26/report-with-recommendationspsychiatric-clinic-of-the-university-clinical-center-of-kosovo/. 40