Besides, NPG conducted a visit to the Prison of the Penitentiary Service based on the OPCAT.31 The purpose of the visit was to assess the general custody condition and treatment in the prison facility; and to ascertain facts shown in the applications addressed to the Commissioner, state of ensuring the prisoners’ rights as well as the relevant documentation. In the course of this visit, regime corps for life sentenced prisoners as well as determinate or fixed term sentenced prisoners, solitary confinement, medical-sanitary unit, visiting rooms, canteen and other establishments, the custody conditions meeting all requirements of cold weather, healthcare service, nutrition, heating system, access to drinking cold and hot water, parcel, walking area, visiting rooms, the documentation on phone service as well as general condition were monitored. It was found that repair works in the buildings of the prison facility for prisoners of various regime and solitary confinement were being continued; as well as heating system were assessed satisfactory for winter weather. In the meantime, NPG members held confidential conversations with numerous prisoners, including life imprisoned and female prisoners with indeterminate sentence; also investigated their requests concerning the visitation, phone service and access to health care and some requests were solved on the spot. During the conversations, the prisoners were informed of their rights, relevant national laws, competences of the Commissioner and legal advice was given to each of them regarding the issues raised. At the end, the administration of the prison was given suggestions to further improve the custody conditions, healthcare service and the documentation under national and international laws, Code of the Execution of Punishments as well as the Prison IDR. Furthermore, NPG conducted scheduled and ad-hoc visits to the Jail No. 1 on the basis of the OPCAT and custody condition and treatment in the prison facility. The purpose of the ad-hoc visits was to ascertain facts in the applications received by the Commissioner and via the Office’s hotline, to monitor custody condition and treatment and to verify the status of the implementation of suggestions. Meanwhile, NPG members monitored prison dorms, medical-sanitary unit and solitary confinements and other prisoners in various establishments of the prison facility were interviewed at their own request, along with those appealed to the Commissioner. During the visit, the interviewed prisoners did not complain of the custody conditions, treatment and the health service of the prison facility. 31 See the link http://az.trend.az/azerbaijan/society/2203308.ht ml 33