18 Case No. 14/02772 A woman applied on her father’s behalf for personal supplementary allowances for, among other things, organic food, vitamin supplements and warm water swimming, but the municipality rejected the application. When, on the last day of the deadline for complaints, the woman went to the municipality to complain about the rejection, there was a long queue, and a guard told her to deposit her complaint in the municipal letter box. Unfortunately, it turned out that the letter box was not emptied until after the deadline for complaint had expired. This meant that the National Social Appeals Board rejected the complaint. The woman complained to the Ombudsman who sent the case on to the National Social Appeals Board to find out if the Board could overlook that the complaint deadline had not been observed. The Board decided to consider the complaint after all but was largely in agreement with the municipality that the woman’s father could not get the personal allowances. However, the Board did ask the municipality to have another look at the question of warm water swimming. The Ombudsman cannot consider a complaint until the administrative channels of complaint have been exhausted.