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Case No. 14/01211
A self-employed taxicab driver was of the opinion
that a local taxi board had not provided sufficient
grounds for its decision. He had complained about,
among other things, an increase in rental fee to
the dispatch office with which he was associated.
He was dissatisfied with the dispatch office’s explanation of a great increase in extra expenses
and wanted to inspect the bookkeeping behind
the accounts but the dispatch office refused to
give him access.
The Ombudsman sent the taxicab driver’s complaint on to the taxi board. In a reply setting out
detailed grounds for its decision, the taxi board
wrote among other things to the taxicab driver
that an audit was a serious matter which required
a strong suspicion that something unlawful had
taken place. And the board did not think that this
was the case here.
In 2014, the Ombudsman sent 1,154 complaints
on to a public authority, for instance so that the
authority could expound on its decision.
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