Youth care centres and youth sociotherapy centres mended eliminating the use of degrading sanctions and sanctions not provided for in the regulations. It should be emphasised that the NPM employees also questioned the use of restrictions of the right of juveniles to contact with persons from outside the establishment (see this chapter point 5) as a disciplinary measure. 4.  Right of access to information The right of access to information at youth care centres and youth sociotherapy centres is respected. In principle, immediately after being admitted the residents of youth care centres and youth sociotherapy centres were acquainted with the establishment’s regulations, their rights and obligations, as well as the rules of stay. Reservations in this area concerned individual cases of juveniles not being acquainted with the regulations of the youth care centre/youth sociotherapy centre or the lack of information in personal records of a juvenile that he/she was acquainted with the regulations. Moreover, the visiting team found that in several centres96 the contact details to institutions protecting human and civil rights, namely contact details of the Human Rights Defender, the Ombudsman for Children, the Helsinki Foundation for Human Rights, and family judges, were not presented in an easily accessible place. What is more, the statutes of the visited establishments not always laid down a procedure for submitting complaints and lodging appeals against sanctions, as indicated in Article 8(2) and (3) of Annexe 3 to the Ordinance on the framework statutes of public establishments. 5.  Right to contact with the outside world When analysing the observance of the rights of juveniles to contact with outside world, the representatives of the National Preventive Mechanism invoked, in particular, Article 66(4) of the Act on juvenile delinquency proceedings, which, when specifying the rules for contacts of the juvenile, uses the expression “people from outside the detention centre”, but does not impose an obligation to prove the degree of kinship with such people. However, in the visited centres it was often reported that juveniles might be visited by parents/legal guardians or close relatives of an established degree of kinship, while the visits by other persons had to be approved by the director97. The consent for visits to juveniles by non-family mem96 Youth Sociotherapy Centre in Gliwice, Youth Sociotherapy Centre in Białystok, Youth Care Centre in Cerekwica, Youth Care Centre in Sobótka. 97 Youth Care Centre in Piaseczno, Youth Sociotherapy Centre in Dobrodzień, Youth Care Centre in Augustów. 49