Report of the Human Rights Defender on the activities of the National Preventive Mechanism in Poland in 2012 The employees of the Mechanism did not find contact details to institutions protecting human rights placed in an easily accessible place in any of the visited social care centres. The right of access to information is inherently connected with the right to complain. In some of the visited centres, the oral complaints lodged by the residents were not even recorded220. The visiting team is of the opinion that oral complaints of residents should be registered, since some of them are unable to file a complaint in writing. 6.  Therapeutic and care services In two visited social care centres221 the residents could participate in a  vast range of cultural and entertainment activities, but there was no actual psychiatric and psychosocial rehabilitation. The activities performed focused on providing care rather than strengthening the abilities of residents and promoting their activity. The representatives of the NPM were critical of individual support plans for residents which they analysed in a part of the centres. In some cases, the visiting team found out that individual support plans were drawn up without observing a 6-month period from admission of a resident, stipulated in the Ordinance on social care centres222, and also without taking into account the individual situation of the resident223 and the correlation between the objectives of the individual support plan and the deficits diagnosed in the resident224. In one of the centres225 the individual support plan contained only the analysis of the deficits and a very detailed description of each resident, while in another226 some individual support plans were too general, lacked specific objectives, their verification and did not describe exhaustively the residents and the problems they were diagnosed with.. In one of the centres227 individual support plans were not drawn up at all. The representatives of the NPM are of the opinion that although the structure of individual support plans is not regulated by law, such plans should be action plans aimed at achieving specific objectives and thus should include information about the methods of promoting the resident’s activity, plans for individual stages, evaluation of the plan and the report on the resident’s activity areas. Social Care Centre in Mogilno, Social Care Centre in Olkusz, Social Care Centre Serce in Łódź, Social Care Centre in Pleszew, Social Care Centre in Ruda Śląska. 221 Social Care Centre No 1 in Grudziądz and Social Care Centre in Ruda Śląska. 222 Social Care Centre in Olkusz. 223 Social Care Centre in Olkusz, Social Care Centre in Psary, Social Care Centre in Ruda Śląska. 224 Social Care Centre in Pleszew. 225 Social Care Centre in Chorzów. 226 Social Care Centre in Choroszcz. 227 Social Care Centre in Mogilno. 220 88