Since 2010, the main primary grounds has been procedures – particularly dispute of hospitalisation. Since 2014, the main secondary grounds for referral has been access to health care. In 2017, all grounds taken together, the main ones are procedures, access to health care and relations with the outside world. In 2016, they were procedures, access to health care and solitary confinement. It can be highlighted that the persons concerned primarily refer cases to the CGLPL about procedures; families and relatives about placement in solitary confinement and medical staff about assignments and solitary confinement. Penal institutions: Primary grounds according to the category of person referring the case The last column of this table lists the percentage of different grounds when the reasons for a particular letter are considered as a whole (one letter may contain one or more reasons), rather than the primary grounds only, as before. Accordingly, regarding transfers, although this reason accounts for 10.62% of the primary grounds for letters received between 1 January and 31 December 2017, this percentage goes down if its positioning is considered in light of all the reasons, when it only represents 8.04% of all difficulties brought to the CGLPL's attention in 2017. The percentage of the primary grounds for referral, physical conditions, further increases when all of the reasons are looked at together, accounting for 15.38% of all the difficulties brought to the CGLPL's attention in 2017. 13 342 Accommodation 74 9 7 3 15 8 116 Canteens 66 3 2 1 2 2 76 Hygiene/upkeep 48 4 12 2 66 Food 28 3 2 Cloakroom/search 21 2 Television 13 Other 5 3 1 10.56% ↗15.38% 10.62% 11.04% ↘8.04% 10.42% 8.91% ↘10.05% 27 14 1 1 1 10 1 325 TRANSFER 251 47 16 6 4 Requested transfer 178 36 10 5 1 Conditions of the transfer 48 7 4 1 2 Administrative transfer 21 2 2 International transfer 3 1 230 1 63 26 3 Other 1 2 RELATIONS WITH THE OUTSIDE WORLD 222 61 14 3 19 319 Correspondence 101 13 7 2 9 132 Access to visiting rights 37 28 4 2 71 Telephone 40 1 2 5 49 52 11.17% 33 1 2 % all grounds combined (primary and secondary) 2017 Total 33 % 2016 IGA 6 % 2017 Association 12 Other52 255 23 PHYSICAL CONDITIONS Lawyer 3 Family / relatives 2 Person concerned Order of grounds 2017 1 Penal institution grounds 3 1 The "other" category includes 27 "other", 26 fellow prisoners, 19 institution participants, 16 physicians, 11 individuals, 11 staff members, 9 judges, 6 unknown persons, 3 professional organisations, 1 trade union, 1 CPIP, 1 director. 119