17 Information 13 1 1 15 Means of remedy 9 1 3 13 Interpreter services 3 Welfare rights (CPAM State health insurance office, etc.) 2 Other 1 SELF-HARMING BEHAVIOUR 31 8 4 6 4 Suicide/suicide attempt 17 3 2 3 2 Hunger/thirst strike 12 3 1 3 Death/circumstances of death 2 1 5 2 1 1 Other 18 1 2 1 54 1.76% - ↗1.88% 1.14% - ↗4.42% 100% 100% 100% 27 1 2 20 5 2 2 PROCESSING OF APPEALS 31 2 2 35 Absence of response 18 1 1 20 Calls/intercom 6 1 7 Hearings 4 4 Other 3 TOTAL 2,27 0 1 348 146 131 128 4 38 3,06 1 In 2017, the three primary grounds for referring a case regarding penal institutions are physical conditions, transfers and relations with the outside world. From 2010 to 2016, the primary grounds for referring a case remained the same: transfers. The secondary grounds remained access to health care (from 2010 to 2012), then concerned staff/prisoner relations (in 2013 and 2014), relations with the outside world (in 2015) and finally physical conditions (2016). In 2017, all grounds combined54, the primary grounds are physical conditions, relations with the outside world and access to healthcare. In 2016, these had to do with the physical conditions, internal order and relations with the outside world. Furthermore, it can be highlighted that the primary grounds for the referral of a case to the CGLPL by the people concerned and associations concerns physical conditions; families and relatives are mainly concerned about relations with the outside world, and lawyers about access to healthcare and internal order. Referrals from IGAs first and foremost concern physical conditions. 54 I.e. the primary and secondary grounds included. 122