5.15.2. 5.15.3. 5.15.4. right of access to a telephone for persons with mental health issues are the shortest possible and used only in exceptional cases. In the wards, boxes shall be installed for applications and complaints. The procedure of opening them and recording and forwarding the applications and complaints shall be prescribed, ensuring that patients with mental health issues are able to send applications and complaints confidentially. Information on how to send applications and complaints shall be posted on such boxes or another visible place. Visits with persons with mental health issues shall be organized in properly-furnished, separated, and decent rooms. The participation of the psychiatric organization's staff in such visits without proper cause shall be ruled out. 5.16. Personal Identification Documents; Pensions 5.16.1. 5.16.2. A process of obtaining a passport shall be carried out for persons with mental health issues that do not have a passport. Mechanisms shall be developed for providing a pension to persons with mental health issues and allowing them to manage their pension autonomously, ruling out any potential abuse. 70