availability and accuracy of statistical data; computer expertise; intellectual property crimes and other challenges in the area of information security. Trafficking in Human Beings On 10-11 February, the Office’s Anti-trafficking Support and Resource Unit, in co-operation with the RA Ministry of Labour and Social Issues, and the Czech NGO People in Need, organized a two-day training on “Essentials of Identification and Profiling of Trafficked Individuals”. The 25 participants represented the Anti-trafficking Working Group, as well as the State Employment Agency, the Labour Inspectorate, the police, the National Security Service, NGOs, IOs, etc. The training served as a tool to surmount the lack of training of the national actors and the absence of unified mechanisms to profile and identify victims of trafficking in Armenia. On 22 February, within the joint ILO/OSCE Anti-Trafficking Project, the Office organized a one-day training-of-trainers session. National experts that had drafted a thorough Antitrafficking Training Manual for law enforcement agencies conducted this training for future trainers representing the Armenian Police Academy, the Prosecutors’ School and the Labour Inspectorate. Ten future trainers were trained and their practical recommendations for further improving the draft manual were taken into consideration for the final revision of the manual. On 25, 28 and 29 April, the national law enforcement experts who had drafted the AntiTrafficking Training Manual and its comprehensive methodology for law enforcement agencies, were supported by the Office to conduct pilot training courses in Yerevan and in several provinces of Armenia. The trainees represented the Armenian Police Academy, the Prosecutors’ School and the Labour Inspectorate. Ten future trainers and over 20 law enforcement officers were trained and their practical recommendations for further improving the draft manual were also taken into consideration for the final revision of the manual. From 23-25 June, the Anti-trafficking Support and Resource Unit, in co-operation with the Czech NGO People in Need, conducted a two-day wrap-up seminar for key state antitrafficking actors on “Victim Identification Indicators and Victim Profiling”. The 25 participants of the event represented members of the Anti-trafficking Working Group, as well as the State Employment Agency, the Labour Inspectorate, the police, the National Security Service, NGOs, IOs, etc. The seminar concluded the series of working sessions/trainings conducted from February to June for national anti-trafficking actors throughout the regions. This wrap-up seminar was a tool to finalize the identification criteria for the specific professional groups, to build up unified mechanisms in order to profile victims of trafficking in Armenia. Drug Trafficking On 16-17 June, the Office facilitated the participation of a representative of the Government of RA in the Conference on “Combating Drug Trafficking and Enhancing Border Security and Management in the OSCE Area“, organized by the SPMU in Vienna (see also chapter 2). Public Order Management Upon request from the police, the Office invited an international expert in the field of public order management for the period of June to October. The international expert developed two guideline documents on public order management: Guidelines for Conducting Negotiations and Guidelines for the Use of Physical Force, Special Means and Firearms during Mass Disorders. Furthermore, the expert held training courses on the practical application of the Guidelines, and he delivered a training-of-trainers course for police officers involved in training both at the police educational institutions and in the in-service operational training. 95