IV.  Where family visits are cancelled due to the pandemic (in most countries this is the case), the prison services provide free-of-charge additional possibilities for phone or video calls or other means of contact and correspondence (in some countries checked and cleared mobile phones are distributed);  Where visits of lawyers, probation services or other visits are allowed (mostly reported cases of other visits relate to allowing family visits to juveniles), the required distance and other protective measures are respected (wearing of masks, visits behind screens, etc.);  In some countries where workshops are closed and inmates can no longer work and earn money, they are paid a compensation for the loss of income;  Where collective recreational or sports activities are cancelled, they are replaced by additional TV and other electronic entertainment options and additional out-of-cell activities while respecting social distancing;  Remote educational courses are offered through online media or video conferences, especially where (final) exams are scheduled and especially in the case of juveniles;  In several countries, inmates produced reusable masks and other equipment (like protective aprons, suits) to help find solutions to shortages of protection equipment;  In countries where food parcels are allowed in prison, their quantity/frequency is increased, or more financial means are provided to buy food from the prison shop;  Transfer of inmates between prisons is only executed if required for carefully estimated security reasons. The PC-CP WG also draws the attention to some practices introduced by the probation services in Europe (based on the information collected by the Confederation of European Probation (CEP) in relation to the handling of COVID-19 pandemic by its members):  Probation services across Europe follow and comply with the advice and guidance provided by national authorities to keep not only probation personnel and persons subject to supervision safe but also the wider community;  Face-to-face meetings between probation staff and offenders are replaced by remote contacts via mail, phone or video conferencing. In some countries in relation to this practice detailed guidelines have been issued on how to interact with offenders by telephone or other remote means of communication, including the sets of questions to be asked and information to be gathered, which also include COVID-19 related questions;  Supervision of fulfilment of obligations set by a court (installation of electronic monitoring (EM) devices, alcohol and drug testing) is carried out during home visits instead of at the office and probation staff wear personal protections;  Home visits are decided by the managers only when risk assessment deems it absolutely necessary to prevent significant harm. Risks of infection to staff and persons visited need to be mitigated before doing so. In some countries detailed guidance is communicated to staff on how to seek relevant information from offenders before the visit regarding COVID-19 risks, how to protect oneself before, during and after the visit and how to teach the person visited to do the same; 4