Lack of health care for detained persons Limited access to drinking water or insufficient water outlets The absence of watchtowers to ensure effective surveillance of inmates The absence or small amount of petty cash provided 26.Most of the recommendations made by the Inspectorate-General of Ministries regarding the above-mentioned problems have been gradually implemented upon the orders of the Minister of Justice through the relevant central departments and services of the Ministry of Justice. 27.It should be noted, however, that prison overcrowding is a recurring problem. 28.It should be stressed that the recommendations made following civilian prison inspections are taken on board in the activities of the public investment programme “improvement of the conditions of detention of detained persons” carried out by the Prison Administration and Social Welfare Department of the Ministry of Justice. 9.Copies of any reports on visits undertaken by other departments of the Ministry of Justice which are mandated to visit places of detention (including, for example, the Legal Protection Department for Children and Youth) for the past three years, any recommendations made and any actions taken following these visits 29.See document in annex. 10.Information about the content of the offence provided for in article 120 of the Criminal Code, and confirmation of whether it could apply, for example, if a detained person asks to be brought before a judge and the request is not met promptly by prison authorities 30.Article 120 refers to: attempts on a person’s liberty; refusal to act upon a complaint that evidences illegal or arbitrary detention; the reception of prisoners without the corresponding committal warrant, detention order or court ruling; refusal to produce a detainee; and refusal to release prison records. 11.Further information on the Human Rights Department’s mandate to investigate human rights complaints, details on the complaints investigated, statistical information on the results or outcome of such complaints and, in particular, any complaint which resulted from a visit to a place of detention 31.The Human Rights Department, in the exercise of its powers to protect human rights, enforces respect for human rights among the authorities responsible for issuing detention orders and the authorities in charge of detention centres. 32.Accordingly, the Department investigates complaints of illegal detention and poor detention conditions. Recommendations are also made to the authorities to end violations. 33.It is planned to set up toll-free telephone numbers in Mono-Couffo which citizens can call to report human rights violations. 12.Further information on the complaints mandate of the Inspectorate-General of Justice Services, the type of complaints it has investigated since 2005, and statistical information on the results or outcome of such complaints 34.The complaints that individuals file with the Inspectorate-General of Ministries (formerly Inspectorate-General of Justice Services) consist of requests for intercession, complaints about the behaviour of a judge or clerks, files going missing, etc. 35.Complaints are investigated and, if they are found to be justified, proceedings are instigated or the individual is informed of his or her rights. 36.Statistics on the complaints and petitions handled since 2005 have been kept using the indicators established for the comprehensive system for the production, analysis and management of statistics (SIPAGeS) of the Ministry of Justice. 13.More generally, information on the practicalities of accessing the various complaints mechanisms described, and the ways in which the authorities ensure that persons deprived of their liberty are informed of their rights under the various complaints mechanisms 37.The Inspectorate-General of Ministries receives and processes complaints and petitions filed by individuals or referred to it by the Ministry of Justice when they are addressed to the Minister of Justice. 38.Complaints and petitions made by detained persons are forwarded either to the Minister of Justice or directly to the InspectorateGeneral of Ministries by the corresponding prison governor. The Inspectorate-General of Ministries summons the individuals concerned to a hearing. The summons of a detained person is addressed to the Public Prosecutor by telephone. The Public Prosecutor then arranges for the detainee’s removal from prison and placement at the orders of the Inspectorate-General of