     10.    11.     Are LGBTI prisoners able to access the existing complaints mechanisms without discrimination and/or prejudice? Is the data on the complaints submitted analysed to take into account the LGBTI prisoners and determine any patterns? Are the complaints raised by LGBTI prisoners taken seriously and the perpetrators penalized accordingly? Do the complaints by LGBTI prisoners receive rapid and effective response? Are the perpetrators rather than victims segregated for the duration of the investigation? Contact with the Outside World and Family Links Do prison authorities make special efforts to facilitate the contacts of the LGBTI prisoners with the outside world (family, friends, organizations offering special support to LGBTI prisoners)? If the existing legislation does not allow visits from unwedded partners, what consideration is given to changing the rules so as to minimize the disruption of prisoners’ links with the outside world? If conjugal visits are permitted, is this right applied equally in relation to the LGBTI prisoners? Preparation for release and post-release support What support do prison authorities provide to LGBTI prisoners in cases when the family links are broken? Has the prison established contacts with relevant civil society organizations and agencies that provide assistance to LGBTI persons in general and prisoners and former prisoners in particular? What is the cooperation with the probation services and other welfare agencies to facilitate assistance with finding housing and employment for LGBTI persons? Is there the requisite degree of coordination between the service providers within the prison and those outside so as to ensure the continuity of care of LGBTI persons? 6