On 22 October 2019, the staff of social care institutions in Telšiai County received training ‘Human rights-based care of persons in social care homes’. The training covered one of the most important problems in social care institutions related to the proper enforcement of the rights of older people. Theoretical training was intertwined with a realistic solution to practical tasks in order to draw the attention of social care employees to challenges arising in practice. Social care staff who attended the training was familiarised with human rights-based methods of providing social care services, whereby all aspects of service planning, policy-making and practical activities are based on human rights principles and standards. The Head of the Seimas Ombudsmen’s Office noted that it is important to be able to identify problems in social care institutions, but it is even more important to be able to ascertain the causes of problems and help find solutions to these problems.