the national board of institutional care no queues for treatment places within the National Board of Institutional Care. There has been a net increase in the number of places and the occupancy rate was 80 per cent in the special residential homes for substance abusers and 90 per cent in the special residential homes for young people. The management of the National Board of Institutional Care further stated that there has been an inventory of its premises. It showed that the majority of the National Board of Institutional Care institutions have premises that were not originally intended for custodial, institutional care and are, additionally, very worn. Most of the new construction that will take place will be for the special residential homes for young people. The situation at the residential home for young people Sundbo During an inspection of the special residential home for young people Sundbo in November 2018, young persons there stated that, on occasion, staff members used unjustified violence, especially in the Aspen Department. Following the inspection, the Parliamentary Ombudsman stated that the National Board of Institutional Care needed to take action aimed at, inter alia: • effective measures in order to prevent that young people are subjected to unjustified violence; • how staff treat of young people; and • the composition and competence of staff. In responding to the Parliamentary Ombudsman, the National Board of Institutional Care stated that, following the inspection, it had taken several measures to remedy the situation. It had, inter alia, temporarily closed the Aspen department. In his decision in the case, the Parliamentary Ombudsman noted that the shortcomings at the special residential home for young people Sundbo had been known to the National Board of Institutional Care’s management for a long time. The Parliamentary Ombudsman emphasised, inter alia, that there must be a central control at the agency to handle this type of problem.37 At the dialogue meeting in October 2019, the National Board of Institutional Care’s management reported on how it worked with following up on the shortcomings that existed, not only in the Aspen department, but in all the departments at the home. Part of that work has been introducing measures for better documentation and enhanced self-monitoring. The staff at the Aspen unit has also been complemented with new staff members with additional skills and competences. According to the management of the National Board of Institutional Care, the department was still closed in October 2019. The National Board of Institutional Care planned to open the department later in the autumn, but with fewer places and a new name. To avoid similar 37 See National Preventive Mechanism – NPM Report from the OPCAT Unit 2018 p. 51 and 52. 63