European Commission, entitled "The Role of Complaints Offices in Public Administration". The AOB presented a paper on how to carry out investigative proceedings and gave examples of best practices. International conferences Conference of I.O.I.'s European Region In early October 2010, all three AOB ombudspersons were present at the conference of the I.O.I’s European region. The conference, held in Barcelona and attended by around over 100 ombudspersons and experts, focussed in particular on migration and migrants’ rights. Ombudsman Peter Kostelka gave a presentation on this topic entitled "Integration or Assimilation", and Ombudswoman Terezija Stosits issued a statement on children’s rights. Catalan Ombudsman Rafael Ribó was elected chairman of the I.O.I’s European region, and Polish Ombudswoman Irena Lipowicz, Northern Ireland Ombudsman Tom Frawley and Norwegian Ombudsman Arne Fliflet were elected to the European Board of Directors. Other international events As has been customary for many years, AOB attended the conference of Germany’s Petitions Committee and the biennial regional seminar of the European Ombudsman. At the former, held in Schwerin in September 2010, Ombudswoman Gertrude Brinek, representing the AOB, gave a presentation on using citizenfriendly language. At the latter, held in Innsbruck in November 2010, Ombudswoman Ombudswoman Terezija Stoisits gave a presentation entitled "Exchanging Information via the European Ombudspersons' Communication Network". 22