mits and visas. Based on the initial experiences over the first few months, users particularly welcome the detailed information about consultation day scheduling. The easy-to-use online form for lodging a complaint electronically is also proving popular. In addition to this, the site features a "case of the week" and highlights from the "Bürgeranwalt" TV show. Information about the AOB is available in English, Spanish, French, Turkish, Croatian and Slovene. The user base is therefore highly international: the site has received hits from over 80 countries. In 2011 further elements will be added to the site, including listings of cases of maladministration found by the AOB. Series of AOB publications The AOB is producing a new series of publications, the first volume of which focuses on welfare for the elderly. The challenge of aging is one the AOB encounters increasingly in its day-to-day work. For the elderly, legal matters often become a serious burden, and difficult decisions have to be made about care and caregivers. Increasing numbers of people have to face the issue of legal representation/ guardianship, and social and cultural links with the rest of society become increasingly difficult. In November 2009, Ombudswoman Gertrude Brinek organised an experts’ roundtable about how to lay the political and legal groundwork for empowered aging. The first volume of the aforementioned series contains the articles and outcomes from this event: experts from relevant academic disciplines and the judiciary conducted a scholarly debate, along with representatives from guardians’ associations and charitable organisations active in the field. Events Roundtable event on care and care providers 14 The issue of care is becoming increasingly important in the public debate, as society faces growing challenges in providing futureoriented, supportive, humane care. On 29 November 2010 Ombudsman Peter Kostelka, who handles the area of social affairs, therefore organised a roundtable event entitled "The Future of Care and Care Providers". Participants included Federal Minister of Social Affairs, Labour and Consumer Protection Rudolf Hundstorfer, numerous experts from relevant academic disciplines and organisations active in the field.