66 social welfare – older people • The unit did not organise daily outdoor time and none of the residents were able to go outdoors independently. • The unit had allocated more resources to outdoor time year-round, and the implementation of the plan was monitored. Accessibility / facilities • The steep incline of the ramp at the entrance required action: especially in the winter, the ramp was difficult to negotiate for anyone using a walking frame. • The safety and comfort of the staff, as well as the residents, requires adequate lighting on the premises. • Accessibility extends to the use of websites. The joint authority for primary care should make it a requirement that the websites of serviced accommodation are more accessible, easier to use, and more informative. Rehabilitation / activities • Physiotherapy services for persons with memory disorders should be more frequent, to prevent the stiffening caused by memory disorders and to improve the persons’ quality of life. • The unit could offer more physical exercises to maintain and improve the functional capacity of the residents. • As a positive observation, the unit employed two in-house physiotherapists, one of whom concentrated on serving the staff to counteract the physical strain of their occupation. Viherlaakso service centre has a lumious fitness area. • The NPM also commended the rehabilitative approach to care work and that regular activities and exercise were organised for the residents. • The care of the residents focused heavily on medical aspects, which might lead to a situation in which there is insufficient time allocated to social interaction and stimulating activities.