68 social welfare – other units 3.8 Visits to other social welfare units The Ombudsman also makes visits to services centres and other centres for homeless substance abusers and mental health patients. The customers of these units form an exceptionally vulnerable group, which is why the Ombudsman finds it essential to review the conditions in which these persons live, what services they are offered, and how they are treated. The visits were made under the mandate of the Ombudsman because, as a rule, the residents of the units may not be subjected to restrictive measures. The units visited during 2017 were all run by the City of Helsinki: – The Hietaniemenkatu services centre (60 places), – The Kulosaari support facility (22 places), and – The Pakila support facility (28 places). All visits were made unannounced. The visits did not lead to the taking of any action. Regarding the Hietaniemi Service Centre, however, the Deputy-Ombudsman stated that, when emergency accommodation is being arranged, those requiring and using the service should be provided with an appropriate place to sleep. The services provided (sleeping in dormitories, sometimes on a mattress) were suitable for accommodation only in exceptional circumstances, when other spaces were unavailable. Pictures of the Kulosaari support facility.