Section Two The first year Right to dignity Some of the NPM members, particularly those involved in visiting social care and health settings, have examined detainees’ rights to dignity and privacy. Often work on these issues has been linked to taking a human rights-based approach to visiting or inspecting. Members have encouraged detaining authorities and service providers to have a greater focus on the dignity of detainees. Service user involvement All members of the NPM speak to detainees as part of their visits to places of detention and listen to the detainee’s own experiences. Members are keen to ensure that detaining authorities and service providers also listen to the views of their service users. This is a particular issue for those held in social care or health settings. Members recommended that greater efforts be made to involve service users in decisions about their care and in planning for the future. Health care While the health care provided in custodial settings has improved in recent years, particularly in prisons, concerns remain. In particular, members visiting police custody noted the need for improvement in forensic medical services. 19