18 annual report 2012 remember that in Denmark we basically have a competent administration which wishes to do the best possible job. Nonetheless, there are problems. I have touched on some of the specific issues above, for instance legal protection issues in social benefit fraud cases, the transition to digital administration and the freedom of expression of public employees. Other issues are very fundamental. These include the financial and resourcerelated reality currently affecting the administration – especially the local autho­rities – which may challenge the quality of their task handling. These are not problems which the Ombudsman can solve as such, for the rules are as they are, and of course they must be followed. However, it emphasises that in the coming years the authorities are facing a major task in adapting and modernising processes and above all working with efficient quality assurance, so that cases are resolved correctly at the first attempt. It is not only problematic for citizens in terms of legal protection if the administration makes the wrong decisions – it is also very expensive for the authorities, for usually it requires far fewer resources to make an effort to get it right the first time round rather than having to rectify errors already made. At the Ombudsman institution, we wish to influence the administration to become better, and we are aware that the relationship between us and the authorities must basically be characterised by good collaboration. Of course, we must express criticism when this is required – and if necessary severely, which we do in the cases in question – but it is important that at the same time we enter into constructive, future-oriented contexts, for instance in connection with training and seminar activities, general guidance to the authorities and appropriate communication of important Ombudsman messages. Such a general and comprehensive effort – focusing on both a critical approach and constructive support �� is the best way in which we can make our contribution to improving Danish administrative culture for the benefit of the individual citizen.