88 annual report 2012 What did the cases concern? The distribution by main topic – i.e. the main focus of the Ombudsman’s reaction in the case – of the 4,297 cases concluded in 2012 was as follows for substantively investigated cases (686 cases in total) and for rejected cases (3,611 cases in total): Figure 1 Substantively investigated cases in 2012 by main topic (686 cases in total) Decisions (68.1%) Actual administrative activity (6.6%) Case processing (8.6%) General issues (10.6%) Case processing time (6.0%) Miscellaneous (0.1%) Decisions (40.5%) Actual administrative activity (2.5%) Case processing (16.9%) General issues (6.9%) Case processing time (20.0%) Miscellaneous (13.2%) Cases rejected in 2012 by main topic (3,611 cases in total) By way of comparison, the distribution by main topic was as follows for substantively investigated cases which gave rise to criticism, recommendation etc. (83 cases): Figure 2 Cases in 2012 resulting in criticism/recommendation by main topic (83 cases in total) Decisions (34.9%) Actual administrative activity (3.6%) Case processing (24.1%) General issues (13.3%) Case processing time (24.1%)