of other people. On the basis of the expert’s opinion, the NPM also recommended that in the event of insomnia and consequent behavioural symptoms, preference should be given to non-pharmacological measures over prescribing psychopharmacotherapy. The NPM further recommended that any complaints be examined thoroughly and consistently (e.g. fortnightly), as this is the only way to ensure their timely management. Another recommendation was that a special form be prepared for complaints or violations of house rules. The NPM recommended that appropriate visibility and readability of complaint paths be ensured on the notice board, as otherwise such a document does not serve its purpose. Staff should pay special attention, especially at night, to problems and inconveniences with regard to residents whose mobility is limited due to precautionary measures (e.g. bed rails) and who cannot go to the toilet on their own, and also with regard to residents who use the toilet themselves and do not use incontinence pads at night. Gornja Radgona Retirement Home Notice board On 22 May 2017, we visited the Kidričevo Unit of Ptuj Retirement Home. This was the first visit to this unit of this social care institution in the context of implementing the duties and powers of the NPM. During the visit, 10 recommendations were made. After receiving the response to our preliminary report, it was established that the unit has already implemented six of the recommendations, which is more than half. It was further established that it has accepted but not yet implemented four recommendations. In addition to the recommendations which are explicitly stated below, it was also recommended that this unit starts to invest in improving communication with employees and consequently also in establishing the (concrete) dissatisfaction of employees and studying the possibilities for improving employee satisfaction. It was also recommended that the record of psychiatric visits be supplemented so as to show which are periodic and which are exceptional examinations of residents, and that an effective control mechanism be established to prevent cases where delays in notifying the court would result in residents being detained in secure departments for specific periods without an appropriate legal basis. It was further recommended that, in the event of written complaints, residents receive a written answer and, if necessary, this answer is additionally verbally explained. Ptuj Retirement Home, Kidričevo Unit A nicely equipped room in the Unit On 12 June 2017, we visited Ljutomer Retirement Home. This was the first visit to this social care institution in the context of implementing the duties and powers of the NPM. During the visit, 15 recommendations were made and, as is evident from their response to our preliminary report, the institution has already implemented nine recommendations, i.e. almost two-thirds of them. The institution has accepted another six recommendations but has not yet implemented them. In addition IMPLEMENTATION OF THE DUTIES AND POWERS OF THE NPM IN 2017 NATIONAL PREVENTIVE MECHANISM UNDER THE OPTIONAL PROTOCOL TO THE UN CONVENTION AGAINST TORTURE AND OTHER CRUEL, INHUMAN OR DEGRADING TREATMENT OR PUNISHMENT 39